I am trying to send a file from my phone Android to a PC running Windows 10, but it fails. The PC and mobile phone are already paired.
I went into the "Send or receive files via Bluetooth" menu and selected "Receive Files", but the system returned the message "... File transfer is disabled by policy. Please check with your system administrator. ..."
Where can I disable this policy? I am logged in with an administrator account.
35 Answers
Here is how I fixed the Bluetooth file transfer error message:
- Open Control Panel > Network and Sharing Center > Advanced Sharing Settings
- Scroll down and click the down arrow to open All Networks
- Click Enable file sharing for devices that use 40 or 56 bit encryption
- Restart your computer
Now you should be able to send files from your PC via Bluetooth to your android phoneImage.
2Check whether Bluetooth Support Service is not disabled (services.msc), as it was in my case (startup type should be Manual (Trigger Start)).
Getting the same error message as the reporter when trying to receive files.
Also when the service was not running, clicking on Settings > Devices > Bluetooth > More Bluetooth Options would not do anything.
- go to services
- Bluetooth support service
- click log on tab
- select "this account"
- then click browse button and from the dialog box click advanced
- then click find now
- select "LOCAL SERVICE"
- ok
- remove password and confirm password from the log on screen mentioned in step (3)
- start Bluetooth
In my case, I had disabled the service, even though the message said it was a group policy.
Services.msc Bluetooth Support Service <--- was disabled, changed to manual (automatic is probably better), started it, and files transferred fine.
I use a Workgroup, not a Domain, so you may experience this differently if you are on a Domain.
0In my case, Windows 10 and ASUS_ZOOXS (android 5.0) the process is this.
- Enter services.msc in search window
- Click services.msc
- Right click on Bluetooth Support Service then choose "stop" then do as in the answer from "Dan Dar3"
- Right click on Bluetooth Support Service then choose "property"
- Choose log on tab. Then do as in the answer from "SANDEEP"
- Right click on Bluetooth Support Service then choose "start"
- If you want to send a file from PC to Android, you should right click bluetooth icon then choose "send a file " -> double click at android device icon -> choose file in PC -> then choose "open" -> it will show message in android -> in android choose "accept file" -> finish
- If you want to send a file from Android to PC, you should start on PC side first by right clicking bluetooth icon, -> choose "receive a file" to wait for a file from Android -> then you work on Android side by selecting a file from Android to PC -> share -> bluetooth and select PC. Then it will appear in PC to receive file in PC -> finish.
