crutchfield.com displays its mobile site to me no matter what I do. I've tried resetting all the caches and deleting all the cookies and all that business, but nothing changed. The steps here also didn't work for me - toggling that device mode setting does change the rendered size of the page, but it's still always the mobile site.
Interestingly, loading the page in an incognito tab also shows the mobile version, so I'm not sure it's related to any state on my machine at all.
Safari shows the page correctly.
macOS Big Sur 11.1
Chrome 88.0.4324.96
5 Answers
Quick idea: zoom out 10-20% from the menu bar. That may fix the issue. Sorry this answer is short.
4Here are a few things I can think of :
You can check ( following this tutorial ) that you did not set a custom user agent for this site by mistake :
You can try using "user agent switcher" plugin to easily impersonate another browser /device with chrome ans see if the problem is still there
It seems you have checked the viewport issue, but this might also another plugin setting your viewport depending on which plugins you have installed, you can check that you don't have specific plugins allowed to run in private browsing as well.
General answer.
In a case like yours you should rule out all hypotheses one by one until you find the solution (if it exists).
Many sites act automatically by providing a layout appropriate to the resolution of the connecting device. Sometimes rearranging elements, other times, if you resize the window to less than a certain limit (chosen by the single site designer), they switch from computer to phone layout. Could this be your case? Is your browser windows big enough? (You may try to search for it in the code of the page and in the imported css files...)
To rule out that yours is problem related with Chrome, you can try another browser (try Firefox).
You can add another user, log in as this new user and try to connect with chrome and Firefox. In this case you can rule out that this is related to the user account settings, and to the cookies.
You should rule out the case that they are currently only offering the mobile site version. You may try with a mobile phone (again eg with Firefox) asking for a Desktop site layout. In this way you force the Desktop version of the site. You can switch back and see if there is any difference.
Last, but not least, if you are connecting to a page via a login (possibly even automatic), the problem may be related to that user's settings on that page.
Unfortunately I have problem connecting to that site (time out errors) so I could not check it.
If it's only Chrome, perhaps a clean installation wouldn't suffer from this problem.
I suggest to uninstall Chrome (save the bookmarks), clear out all its folders, then reinstall.
If then Chrome still has problems with this site, I suggest using a Web debugging proxy to trace the exchange with this website. Add the full trace to your post so we can analyze what's going wrong (please in text format, not binary).
The zoom OUT was super helpful, I have been trusted about this on one website I need to use, for some time and finally decided today was the day to fix it. This fix was super quick!
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